You can find our returns policy on our Returns page. Q Do you delivery outside of the UK? Unfortunately we can not deliver to an address that is not within the UK. We can take payments from any location, but the order must be delivered to a UK address.
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Q I can't find my original paperwork with my free returns label, how can I send my order back? You can download a printable returns label from our returns page. Q How do I care for my jewellery? Please see our after care page for jewellery care at home , Swag also of offer an array of after care services in our stores. Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment.
Klarna is the provider of Smoooth payments to more than 70, online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments. Once your order's confirmed, you'll receive an email with payment instructions within two days from Klarna. Complete the payment online, at your convenience, with no extra cost.
You can pay via credit or debit card at www. Q Am I eligible for Pay later? To use Pay later you must be at least Whilst this option is widely promoted, Pay later is subject to your financial circumstances. When choosing Pay later, our assessment will not affect your credit rating. Q How much can I spend with Pay later? There is no minimum and maximum spend on a Pay Later order. Q How can I increase my chances of being accepted for Pay later? Klarna is unique and offers Pay later based on a number of factors such as the order value, previous order history and item availability.
If you are 18 or over, you can improve your chances of being offered Pay later by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had Pay later before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.
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Q What do I need to provide when I make a purchase? If you want to make a purchase with Klarna, you'll need to provide your mobile phone number and your email address. The mobile number is required in case we need to reach you. All statements will be sent to your email address.
It's very important that you give us the correct details, as otherwise you will not receive the payment information and so will be liable for delayed payment fees. Q Will a credit search take place against me? Klarna may run so-called unrecorded enquiries or soft credit searches that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Swag run credit searches against you that could impact your credit rating.
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Q Why have I not been offered Pay later? Although Pay later is widely promoted it is not always universally available. The Pay later method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by using a different payment method at the checkout, such as Debit or Credit Card, Paypal, etc. Q What are my payment options with Klarna? You can pay with debit or credit card immediately in the checkout or take advantage of Klarna's Pay later payment option, where you can pay for the goods once you have received them via credit card or debit card.
Q What happens if I cancel or return my order? Payment is due 30 days after the item is shipped. To help you pay on time, Klarna will alert you two days before payment is due - you'll receive email reminders to pay - and, if very late, Klarna will also send you a text or letter, too. If you fail to pay Klarna for your order, your credit score will be affected.
Q I have been asked to go to Klarna's site. Is this correct? If you have chosen to Pay later, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. If you want to make a purchase with Klarna you need to provide your name, address and email address.
For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important, that you give Klarna the correct details, otherwise you will not receive the payment information.
Q Is my payment information safe? Payment information is processed securely by Klarna. No card details are transferred to or held by us. All transactions take place via connections secured with the latest industry standard security protocols. Q Can I pay before the due date? You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email to pay for your order.
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Q Have you received my payment? If you pay by card, we will confirm your order right away. If paying by Pay later, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in at www. Q What happens to my statement, when I've returned the goods? Once we have received the return partial or full and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return.
With a full return, your statement will be closed. Q I've received a statement, but I've not yet received my goods? If your due date is near and there is no sign of your goods, please contact us to check on delivery. Q I have cancelled my order. How long will it take until I receive my refund? As soon as we have registered your cancellation or your return, the refund will be processed by Klarna within 5 business days.
Q I have asked for a refund. How will I be refunded? If you have paid for your order with card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely. If you do not have your statement number to hand you can log in at www.
Q I still have questions regarding payment, how can I get in touch? Pay In 3 will allow you to spread the cost of your purchase over 3 equal payments.
The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by us and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. Q Am I eligible for Pay In 3? To use Pay In 3 you must be at least Whilst this option is widely promoted, Pay In 3 is subject to your financial circumstances. When choosing Pay In 3, Klarna's assessment will not affect your credit rating. Q How much can I spend with Pay In 3?
Q How can I increase my chances of being accepted for Pay In 3? Klarna is unique and offers Pay In 3 based on a number of factors such as the order value, previous order history and item availability.
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If you are 18 or over, you can improve your chances of being offered Pay In 3 by ensuring you provide your full name and accurate address details and shipping to your registered billing address. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.
If you want to make a purchase with Klarna using Pay In 3, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information. Q Why have I not been offered Pay In 3? Although Pay In 3 is widely promoted it is not always universally available.
The Pay In 3 payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability. Payment for your Pay In 3 will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment.
Klarna will automatically attempt to collect your payment for your Pay In 3 purchase at Swag from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later.
Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment. You can view all of your Klarna purchases and payment schedule simply by logging onto Klarna. If you want to make a purchase with Klarna you need to provide your name, address, email address and mobile phone number. For some orders you may need to provide your date of birth, too. It's very important, that you give us the correct details, as otherwise you will not receive the payment information.
No, this is not currently possible for Pay In 3 purchases. Klarna will notify you via email and push notification when a payment is due and when this has successfully be collected, or in the unlikely event of your payment failing.
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If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments by logging in at www. Once we have received the return partial or full and you have received confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. In the event that your goods have not been received please contact us to check on your order and delivery status.
As soon as we have registered your cancellation or your return, the refund will be processed within business days. Refunds shall be issued back to the debit or credit card which was originally entered at checkout. You can log in at klarna. Pandora Me. NEW Autumn Collection. Build A Bracelet - Silver. How ClearPay works Interest-free credit that allows you to spread the cost over three equal monthly payments. There are no long forms to complete and you get an instant decision online. No need to wait. Holiday Discount.
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